Being Nice vs Being A Pushover

“That’s not being nice, that’s being a pushover.” I recently shared an experience with my brilliant coach and mentor, Tiffany Han, about a client who had ended a contract with only one days’ notice. I . . .

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explainer video

Explainer Video Explained

Online video marketing is a content marketing strategy that uses video to efficiently communicate your brand, product, or service to your audience. When you have a product or service to promote, you can present it . . .

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online assessments

How Online Assessments Help Connect You To Your Clients

No matter what type of business you have, it’s no secret that online assessments can help you determine who people think you are and what they feel you offer. If you’ve ever struggled with knowing . . .

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website hosting

How to Compare Website Hosting Options

If there is one question that we get asked a lot, it’s how to determine which website hosting plan is best. When you first started your online business or online presence for your business via . . .

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website maintenance

Why Website Maintenance Is So Important

Website maintenance is a lot like maintaining your own home. You’ve just spent a lot of time, energy, and money to build your beautiful website, so why do you have to continue maintaining it?  Some . . .

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late payment

The Late Payment Dilemma

If you have a business that involves client payments, you’re likely no stranger to the late payment dilemma. Usually, your client has just genuinely forgotten a payment is due, and when reminded, will get it . . .

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membership site

Making the Best Decision for Your Membership Site Platform

Are you considering creating a membership site? Membership sites are an amazing way to build a relationship with your audience (with free content or paid programs) but so many times when we think of using . . .

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Customer Experience

Is Your Customer Experience Pleasant or Painful?

Have you ever gotten stuck in a customer experience that resembles falling into a black hole? You go online to a service provider’s website, thinking you can do something quickly and easily — but NOPE. . . .

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customer service

The Importance of Customer Service

Whenever I think of exceptional customer service, it’s usually after I have gone from point A to point B with a particular company or service. It’s rare that I’ll experience exceptional customer service without even . . .

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