The Importance of Customer Service

Whenever I think of exceptional customer service, it’s usually after I have gone from point A to point B with a particular company or service. It’s rare that I’ll experience exceptional

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Choosing Tech Tools You’ll (Finally) Use

Fact: You will only use tech tools effectively if they are intuitive to you. That truth is the exact reason why there are countless types of tech tools out there, that perform the exact same process, and

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Where Has All the (SEO) Traffic Gone?

Have you ever looked at your Google Analytics or your website traffic and wondered: Where has all the traffic gone? Your SEO is calling out an SOS and you need to fix it, STAT. First, I need to preface

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Stop Letting Comparison Steal Your Joy

Have you ever heard the expression “comparison is the thief of joy”? In my experience, that expression could not be truer. A comparison can stifle your creativity by choking it or killing it entirely.

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2019: The Year of YOU, The Customer

It’s November, and on our Virtual Collaboration Academy Joint Venture, we’re conducting an appreciation challenge focused on expressing appreciation in the workplace. It’s a time to think

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Finding The Right Fit

You know that old saying: “Don’t throw the baby out with the bathwater”? Lately, I’ve been noticing in my work that a lot of people are doing this exact thing when it comes to both people and

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Lessons Learned From My 30-day Visibility Challenge

When I started my 30-day visibility challenge, I was in a state of recognition. I needed to get more comfortable with being uncomfortable. I realized that I wasn’t really putting myself out there.

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Jack of All Trades, Master of None…

For a long time in my business, I struggled with being a jack of all trades. I couldn’t figure out how being a jack of all trades was a good thing. Over time, I found that everywhere I turned, people

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Getting Back to Basics

I was watching MasterChef the other day, and Joe said something that really got me thinking…“Sometimes you have to not worry about the aesthetic, and go back to the basics and fundamentals.” That’s

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When “Sales” Is a Dirty Word

The sales process can be a tricky thing. You’ve got to try to encourage someone to buy your product and service — all without being too pushy, desperate, or annoying. When you’re selling, you’re

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Is It Time for a Course Correction?

When I started my business, I can’t say that I came from a place that was 100% based on my WHY. At the time, the decision to work for myself was maybe 25% about my “why” and then 25% about wanting

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Planning Ahead and Breaking the 9 to 5

Summer has arrived! It’s been humid and sunny with blue skies and puffy clouds in the sky. The weather is screaming, come out and play! But clients are also screaming, and it’s not about summer

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