Impress Clients with clear, Efficient and empathetic communication

With The Stellar Client Experience Playbook, you can enhance and simplify your communication strategies to make working with you easy and fun.

You love working with your clients. So, let’s make sure they feel the same feels when working with you!

We all know what it feels like to receive incredible customer service. You feel taken care of, listened to, and like you got your money’s worth. These are the experiences that make you want to return to a business over and over again. But on the other end of the spectrum- bad customer service can drive you to leave an angry zero star review about how Serenity Salon made you look like a poodle. Give your clients the attention they deserve, and make your life easier by creating a streamlined client experience.

By creating a stellar client experience, you’ll be able to:

  • Help Clients Understand Your Process - Ensure that you and your client are always on the same page from your very first interaction, by clearly outlining your process and maintaining consistent communication.
  • Show the Value of Your Services - When working with you is going smoothly, your clients will be able to focus on the quality of the actual service you’re providing. You’ll also add even more value to your service with a higher level of attentiveness to your clients’ needs.
  • Retain More Clients - Providing an excellent client experience makes clients confident in continuing to work with you, and turns them into returning customers.
  • Enhance Your Reputation - Happy clients lead to glowing reviews, and more word-of-mouth referrals when they tell others how easy it was to work with you.

In The Stellar Client Experience Playbook you’ll find:

Simple exercises

Quick workbook style exercises will help you reevaluate your current processes, and understand how to streamline your communication.

helpful resources

Revamp your systems and create client materials, by using the resources we recommend throughout the playbook.

Download The Stellar Client Experience Playbook instantly, and start improving your client experience today!

Easy to understand explanations

We’ll walk you through every step of the client experience process, from onboarding to post project follow-up.

clear next steps

Seamlessly take your strategy from development to implementation, with simple to follow next steps for improving your client experience.

Continual Improvement Schedule

To ensure your procedures stay up to date and effectual, we’ve outlined a handy schedule for you to follow throughout the year.


create your client communication strategy with the stellar client experience playbook RIGHT NOW