managing expectations

Managing Expectations in An Online World

When it comes to managing expectations, working remotely, especially in an online environment, often generates a kind of manufactured urgency. We’ve been trained – like Pavlov’s dogs – to jump

Managing Expectations in An Online World

Being Nice vs Being A Pushover

“That’s not being nice, that’s being a pushover.” I recently shared an experience with my brilliant coach and mentor, Tiffany Han, about a client who had ended a contract with

Being Nice vs Being A Pushover
late payment

The Late Payment Dilemma

If you have a business that involves client payments, you’re likely no stranger to the late payment dilemma. Usually, your client has just genuinely forgotten a payment is due, and

The Late Payment Dilemma
customer service

The Importance of Customer Service

Whenever I think of exceptional customer service, it’s usually after I have gone from point A to point B with a particular company or service. It’s rare that I’ll experience

The Importance of Customer Service
customer

2019: The Year of YOU, The Customer

It’s November, and on our Virtual Collaboration Academy Joint Venture, we’re conducting an appreciation challenge focused on expressing appreciation in the workplace. It’s a time to think through the value

2019: The Year of YOU, The Customer