Have you ever gotten stuck in a customer experience that resembles falling into a black hole? You go online to a service provider’s website, thinking you can do something quickly
The Importance of Customer Service
Whenever I think of exceptional customer service, it’s usually after I have gone from point A to point B with a particular company or service. It’s rare that I’ll experience
2019: The Year of YOU, The Customer
It’s November, and on our Virtual Collaboration Academy Joint Venture, we’re conducting an appreciation challenge focused on expressing appreciation in the workplace. It’s a time to think through the value
